I was stuck in Upstate NY with my dog during severe wind and ice storms, needing to get us both back to Phoenix AZ. I’d planned to fly to JFK and then on to Phoenix, but I had no idea how to transport my dog, and flight after flight out of Upstate was cancelled. I contacted several pet shippers who told me “not gonna happen, impossible.” I kept trying, and I got David at Pet Chauffeur, who promised he could get it done. He even offered to drive upstate, pick us up, and bring us to NYC if necessary.

Thankfully, the ride wasn’t necessary, and our tiny airline to JFK finally had a flight and let me bring my dog in the cabin. But the big airlines that went from JFK to Phoenix wouldn’t allow that, he’d have to fly cargo. David met me at JFK at exactly the right moment , picked up my dog, and took over from there. He and his crew handled everything for me, from veterinary visits for all the proper paperwork to getting a crate and even boarding my dog in their homes with close personal attention and care every day. They kept me updated daily with progress on the many hoops they had to jump through and photos of my dog on walks and taking comfortable naps in their homes.