Pet Chauffeur FAQs

Pet Chauffeur is your premier pet transportation company. As such, we want to give the best possible service to our clients. To do that, we not only endeavor to provide safe and comfortable services, but we also want you to be as informed as possible. As such we have put together a list of Pet Chauffeur’s FAQs for you to receive quick answers to your queries. If you have a question that is not included in our list, please feel free to call us. You may call us at 212-696-9744 or at our toll-free number 866-738-7433. You can also send an email at or simply use the form provided on our Contact Page.

Q: I need a ride back from the vet, but I don’t exactly know when I’ll need it.

A: We do something called a “Will Call”. In such instances that you know you will be needing a ride home but are unsure of what time, this could be a good solution. You can let us know you’ll be needing a return, and we’ll flag your original reservation to indicate that you will be needing a ride back. Then you can just call us when you are ready and we will send you the closest available car. Although there is a possible chance that you may need to wait a little bit longer, it’s usually never more than 15-30 minutes.

Q: Can I ride with my pet?

A: Yes! You can ride with your pet or we can transport your pet by itself.

Q: Will you take my pet outside of the city?

A: Yes! We can take your pet anywhere. Please call our offices or email us to get a price quote.

Q: When should I book my reservation?

A: The later you wait to book your reservation, the harder it is for us to accommodate your request. For example, If you are calling to request a ride during rush hour of the same day, there might be a longer wait than if you had scheduled the ride in advance. For most cases, 1-2 days in advance is fine.

Q: Does my pet have to travel in a crate?

A: If your pet is a dog, then no. Most customers choose to have their dogs lay on the spacious floor of our vehicles. If your pet is a cat, then yes — we require all cats to be transported in carriers. We also have a special seat belt harness to ensure the safety of your pets.

Q: I need help getting my cat in its crate. Will your drivers help me?

A: No. You are responsible for coaxing your cat into its carrier. If you want to avoid wait charges, please do this ahead of your scheduled pickup time, as it can take a while for some cats.

Q: Will my pet ever ride in a vehicle with another animal while I’m not there?

A: Absolutely not. Riding with Pet Chauffeur is like booking a private car for your animal.